DGCA Introduces 48-Hour Look-In Window For Ticket Cancellations

India’s aviation regulator DGCA has rolled out a new framework for air ticket refunds, aimed at protecting passengers from excessive charges and delays. The rules, effective April 1, 2026, are expected to bring greater accountability and efficiency to the airline industry.

Key Rule Changes
Passengers will now have a 48-hour look-in window to cancel tickets without heavy penalties. Refunds must be processed faster, with airlines required to credit amounts within a fixed timeline. Cancellation fees will be capped to prevent arbitrary charges, ensuring fair treatment for travelers.

Impact On Passengers And Airlines
For passengers, the new rules mean greater flexibility and transparency in booking and cancellations. Airlines, meanwhile, will need to upgrade systems to comply with stricter timelines and fee caps. Industry experts believe the move will boost consumer confidence and align India’s aviation sector with global best practices.

Key Highlights

• 48-hour look-in window for cancellations
• Refunds to be processed faster
• Capped cancellation fees for passengers
• Airlines mandated to follow strict compliance
• Improves transparency and consumer protection in aviation

Sources: DGCA Circular, Economic Times, Business Standard, Moneycontrol