One Point One Solutions has bagged a Rs 600 million, three-year contract to manage customer experience (CX) operations for Piramal Finance. The agreement strengthens the company’s position in India’s fast-growing financial services outsourcing sector, highlighting its expertise in digital-first CX solutions and long-term client partnerships.
One Point One Solutions, a leading business process management (BPM) firm, has announced a major win with Piramal Finance. The three-year contract, valued at Rs 600 million, will cover end-to-end customer experience operations, reinforcing the company’s role as a trusted partner in financial services transformation.
Contract Scope
The deal involves managing customer interactions, enhancing service quality, and deploying digital tools to streamline CX operations. By leveraging automation and analytics, One Point One Solutions aims to improve efficiency and deliver seamless experiences for Piramal Finance’s growing customer base.
Strategic Significance
This partnership underscores the rising demand for specialized CX outsourcing in India’s financial sector. For One Point One Solutions, the contract not only boosts revenue visibility but also strengthens its portfolio of long-term clients. For Piramal Finance, the collaboration ensures scalable, tech-enabled customer support aligned with its expansion goals.
Key Highlights
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Three-year CX operations contract worth Rs 600 million
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Partnership between One Point One Solutions and Piramal Finance
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Focus on automation, analytics, and digital-first customer service
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Strengthens BPM firm’s presence in financial services outsourcing
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Enhances Piramal Finance’s customer engagement and scalability
Sources: Reuters, Business Standard, Economic Times, Mint